Digital Services
Meeting user needs and solving problems
Perhaps you have a brilliant idea but not the time or capacity to bring it to life? Or maybe an existing manual process is creating inefficiencies across your organisation?
We build applications, software and digital services that turn your thoughts and user needs into reality so you can get your services in front of the people who need them, swiftly.
How we do it
We work alongside your team, sharing knowledge as we go. We build excellent, accessible services that meet industry standards and set you up to run and maintain them once they’re live. In practice, this means developing in line with best practice, documenting what we do and why, and involving your team throughout the project.
How we help
Working closely with your team, we use research and data to understand user and organisational needs, then design, build and continuously improve the right services for your users. We use best-practice approaches, such as the Government Digital Service (GDS) design principles and service manual, Secure by Design and the Technology Code of Practice to design and deliver simple, effective services which meet user needs and reduce friction.
Our DevOps approach isn’t just about the tech, it’s about communication, collaboration and shared ownership for smoother live service delivery and continuous improvement, while thoughtful, governed use of AI helps improve services and streamline processes.
Things you might want support with:
- You’re relying on a manual process that is prone to errors and slowing things down.
- Your customers are struggling to access and use your services.
- Someone in your organisation has come up with a brilliant idea but you don’t know how to turn it into reality.
- User research has highlighted gaps and opportunities in your current service, but you do not have the capacity to move things along as quickly as needs arise.
How we work
We:
- Provide User Research, Service Design, Content Design, Product Management, technical and delivery management capabilities supporting the Discovery > Alpha > Beta > Live and continuous improvement lifecycle
- Champion a user needs-based and iterative approach
- Ensure Architecture, Engineering and DevOps delivers those user needs
- Adopt best practice implementation practices, such as the Technology Code of Practice, GOV.UK Service Manual and Secure by Design
- Build secure services in line with the National Cyber Security Centre’s (NCSC) guidelines and Secure by Design.
- Oversee iterative testing and development cycles to hone and improve services
- Have deep experience using Agile project and programme delivery in Waterfall, PRINCE2 and MSP environments
Next steps
Tell us about your brilliant idea or complex problem and we can chat about how we might be able to help.
Email us at: info@swiftstrategies.co.uk or tell us about your challenge here